Privacy Policy

Last updated: June 2026

1. Introduction

True Love Spell Works ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truelovespellworks.com or use our spiritual consultation services via WhatsApp, phone, or any other communication channel.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you contact us for a consultation, place an inquiry, or use our contact forms, we may collect:

  • Name — to address you properly and personalise your consultation
  • Email address — to respond to your inquiries and send appointment confirmations
  • Phone number — to facilitate WhatsApp or phone consultations
  • Consultation details — information you share during your spiritual consultation

2.2 WhatsApp Communications

Our primary consultation channel is WhatsApp. When you message us via WhatsApp, we process the content of those messages solely for the purpose of providing your consultation. Message content is not stored beyond what is necessary for service delivery and is not shared with any third party.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on those pages
  • Referring website address
  • Device type

This data is collected through our privacy-first analytics service (Plausible) and does not involve personal tracking or cookies that identify individual users.

3. How We Use Your Information

We use the information we collect to:

  • Provide and manage spiritual consultation services
  • Respond to your inquiries and communicate with you
  • Improve our website and services
  • Comply with legal obligations

4. Cookies

Our website uses essential cookies only. We do not use tracking cookies, advertising cookies, or any third-party cookies that profile your behaviour across websites.

We use Plausible Analytics, a privacy-first, GDPR-compliant analytics platform that does not use cookies and does not collect personal data. Plausible tracks aggregated, anonymous page-view statistics only — no individual user data is stored or processed.

5. Third-Party Services

5.1 Chatwoot (Live Chat)

We use Chatwoot to provide live chat support on our website. Chatwoot may temporarily process chat messages to deliver our service. Chat messages are not stored long-term by Chatwoot and are not used for advertising purposes. For more information, visit chatwoot.com/privacy-policy.

5.2 Plausible Analytics

We use Plausible Analytics for website traffic analysis. Plausible is privacy-first: it does not use cookies, does not collect personal data, and does not track users across websites. All data is aggregated and anonymous. Visit plausible.io for details.

5.3 WhatsApp

WhatsApp is owned by Meta Platforms, Inc. When you contact us via WhatsApp, Meta's own privacy policy applies to the messaging platform itself. We do not control WhatsApp's data practices and encourage you to review their policy.

6. Data Retention & Protection

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

  • Consultation records are retained for the duration of the service relationship and deleted upon request
  • Contact form submissions are retained for up to 12 months, after which they are automatically deleted
  • WhatsApp messages are retained only within the context of your ongoing consultation

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Object to the processing of your data
  • Withdraw consent at any time

To exercise any of these rights, contact us at info@truelovespellworks.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically for any changes.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us: